Anyone else getting this message when trying to update CapitalOne accounts? FDP-189 CC-589

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Markgr9
Markgr9 Member ✭✭

Error #1

   Error Status: error
Agg Status: CP_SCRIPT_ERROR
Error Code: FDP-189
WCC Code: CC-589
Detail: Script not written yet. New script needs to be supported for this FI
Days: 1
Snoozed: 0
created: 2023-05-24 11:42:56 +0000
modified: 2023-05-24 11:43:26 +0000
lastSeen: 2023-05-24 11:43:26 +0000
Count: 2
fiBID: 20754
fiName: Capital One Card - Current
aggChannel: FDP_DEFAULT

Answers

  • Jpwells
    Jpwells Member ✭✭
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    I am receiving something similar today. Quicken is unable to connect to Capital One and is prompting me to reauthorize. This started today for me. When I try to reauthorize, I get the following:

    Please try again later.

    Care Code: FDP-189

    Details:
    CP_SCRIPT_ERROR
    Script not written yet. New script needs to be supported for this FI
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @Markgr9 and @Jpwells,

    Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

    An FDP-189 error message will be presented if the financial institution has recently begun offering online services with Quicken. It can take up to five days for new online services to be fully available in Quicken. You may follow this link to access a FAQ that provides more information.

    I hope this helps!

    -Quicken Jasmine

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  • tipsmcc
    tipsmcc Unconfirmed, Member
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    Helloo Jasmine - Prior to today I was using everything and it all worked.

    This just started happening with Capital One.

    So this is not a new online service being offered.

    I was able to sign in to my account with no problem.

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @tipsmcc,

    Thank you for providing more information, though I do apologize for the delay in response.

    If you are still experiencing this issue, we recommend directly contacting Quicken Support for further assistance. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    I do apologize that we could not be of more assistance.

    -Quicken Jasmine

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  • mikeschinkel
    mikeschinkel Member
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    I am experiencing the same FDP-189 error with CaptialOne as well.

This discussion has been closed.