US Bank set-up freezing

Brandonspapa
Brandonspapa Quicken Windows Subscription Windows Beta Beta
edited June 2023 in Download, Add/Update Accounts (Windows)

When I try to set up my US Bank account for on-line downloads, the program greys out and I have to use Task Manager to shut it down and open it back up. Anyone else having this problem? Is there a solution?

Answers

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Brandonspapa,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    Have you tried uninstalling/reinstalling Quicken? Please refer to the following support articles for instructions on uninstalling here and reinstalling here.

    However, after you have uninstalled and before you proceed with reinstalling, please open your Windows File Explorer and navigate to This PC > C: Drive > Program Files (x86) and delete the folder titled "Quicken" (doing so does not affect your data files). After you have deleted this folder, go ahead and try reinstalling.

    Let us know how it goes!

    -Quicken Anja
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