my company credit card (2 users) doesn't reconcile with my cc online. Q is more than the online.

mzcouch Member

I have 3 accounts. Personal and a second always match but never has the business account with 2 accounts. I am lost where to look for the overage indicated on my Q credit card account.


  • Quicken Kristina
    Quicken Kristina Moderator mod

    Hello @mzcouch,

    Thank you for reaching out to the Community and telling us about this issue.  I'm sorry to hear you're running into this problem. Which financial institution are the problem accounts with? Are these accounts that you update manually, or are they connected in Quicken so they can download the transactions? When you reconcile, are you comparing to the Online Balance in Quicken, or are you comparing to statement balance? When did you first notice the issue? Were there any recent changes that happened around the same time (such as reauthorizing the accounts or having to disconnect and reconnect the accounts)?

    Thank you.

    Quicken Kristina

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