CC-800 error on Chase credit card

kmagnush
kmagnush Quicken Windows Subscription Member ✭✭
edited July 2023 in Errors and Troubleshooting (Windows)

Everything was fine yesterday, and this morning, when downloading transactions from my credit cards, I get a CC-800 error on the Chase card, saying that I need to reauthorize. So I followed the steps, and it didn't work in Quicken, although Chase did say I was authorized (said so on the site and also emails they sent). Yet I can't get past the error in Quicken, and it won't let me download transactions for anything else (it's stuck on that error). So I'm guessing this is a Quicken-Chase problem? Has anyone else encountered this?

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Comments

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @kmagnush,

    Thank you for reaching out to the Community and telling us about this issue.  I'm sorry to hear you're running into this problem. If you haven't done so already, I would recommend following the troubleshooting steps in this article.

    Thank you.

    Quicken Kristina

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  • kmagnush
    kmagnush Quicken Windows Subscription Member ✭✭
    thank you, that worked. Just strange that it happened. We hadn't done anything on our side.
  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your response,

    I'm glad that you were able to resolve the error.

    Thank you.

    Quicken Kristina

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