Anyone else experiencing One-Step Update Freezing Half-way Through the Process

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Tried it three times and after updating half the list it just keeps running to no effect.

Best Answer

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello All,

    Thank you for reaching out to share the issue that you are experiencing.

    We do currently have an active alert regarding issues with slow updates in Quicken for Windows/Mac. You may follow this link to access that alert where you may bookmark it in order to remain up to date on any new information, ETAs, or resolutions that may occur. If you do not see the option to bookmark, please make sure that you are signed into the Quicken Community.

    I do apologize for any inconvenience caused in the meantime.

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

Answers

  • Ken197
    Ken197 Member ✭✭
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    Yes, same here. Tried it 4 times. Each time I had oto close Quicken using Task Manager.

  • Janks
    Janks Member ✭✭
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    Yes, and my list never starts. Everyone is "Updating Account"
  • pistolpete
    pistolpete Member ✭✭
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    Yes, nothing working right now or so it seems.. started for me w/ Amex.. thought it was the new connection issues, but nope.. can't even connect and continue to error/time out.. have to close using Task Manager on my end as well. I even spent 30 minutes w/ Quicken support two hours ago and they had me uninstall and reinstall the program, even though now when I called, I was told a known issue.. seems right hand doesn't know what left hand is doing..
  • Janks
    Janks Member ✭✭
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    I called and was told it's a systemwide issue.

    Now it just needs to be posted, so we know when we can successfully download our transactions.
  • Rusty_SoCal
    Rusty_SoCal Member, Windows Beta Beta
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    same problem here

  • Pat Carlton
    Pat Carlton Member ✭✭
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    Same problem here. It started after the previous update. I managed to unregister and reregister my accounts but that takes forever to get them hooked back up. Everything working fine and now back to the same old download, updating, processing, then no error but no transactions downloaded. This is beyond frustrating.
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    Answer ✓
    Options

    Hello All,

    Thank you for reaching out to share the issue that you are experiencing.

    We do currently have an active alert regarding issues with slow updates in Quicken for Windows/Mac. You may follow this link to access that alert where you may bookmark it in order to remain up to date on any new information, ETAs, or resolutions that may occur. If you do not see the option to bookmark, please make sure that you are signed into the Quicken Community.

    I do apologize for any inconvenience caused in the meantime.

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

  • ripster818
    ripster818 Member ✭✭
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    Mine, R49.33 froze this morning using Win 11, now goes through the process and all 20 accounts say complete. But nothing downloads.
  • Janks
    Janks Member ✭✭
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    FYI - Updating slow is different than not updating at all
  • Janks
    Janks Member ✭✭
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    Now it completes and fails to download any transactions.

    What next?
  • miklk
    miklk SuperUser, Windows Beta Beta
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    The posted in the alert that it should be fixed

  • Stan Kardonsky
    Stan Kardonsky Member ✭✭
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    Too many bugs lately. While it's great that they're constantly updating the product, it's becoming clear that they don't test the updates very well to check if there are unintended consequences.
  • Stan Kardonsky
    Stan Kardonsky Member ✭✭
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    NOT resolved!

    Still can't get through a one-step download. Have to get out of Quicken via Task Manager.
  • Stan Kardonsky
    Stan Kardonsky Member ✭✭
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    Downloaded the latest update. Seems to work now.
  • bart@mtechbd.com
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    Yes all of my one step updates for all banks, freeze Quicken and I have to restart the program. It all started AFTER updating. Ugh.

This discussion has been closed.