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Alaska USA to Global Credit Union, transactions not being downloaded properly (QMAC)

NKnight

My Credit Union (Alaska USA) recently changed to Global Credit Union. My transactions have been downloaded properly, until 5/24/23.

As of 5/24/23, each downloaded transaction is listed under the PAYEE field as <img alt="Hide transaction details…..

And each transaction is not categorized as Service Fee in the CATEGORY field.

Is anyone else experiencing this?

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Comments

UKR

Did the CU just change names or was there a merger involved?
Have you contacted the CU and told them about this issue? If they're making changes to their website, they need to coordinate these changes with Intuit Inc. as the download service provider.

colday

For me, the transactions do not download at all, however the "live view" total is correct. My other bank accounts are still working as expected.

From what I understand it was a name change, not a merger. The website has slightly changed, and I I have not contacted Global.

I did update Quicken for Mac (Version 7.1.0 (Build 701.49333.100) this morning, and am running the latest version of Ventura.

RapidRise

I have the same problem, since 5/24 no transactions have downloaded. I have disconnected the Quicken Connect and reconnected it. There are no errors logging in to Global Credit Union but no transactions.

@NKnight or @colday did you find any fix?

sramos55

I'm looking for a solution too.

Quicken Jasmine

Hello All,

Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files, a sanitized data file, and screenshots (if possible) attached in order to contribute to the investigation.

While you will not receive a response through this submission, these reports will help our teams further investigate the issue. The more problem reports we receive, the better.

We apologize for any inconvenience! Thank you.

(CTP-6990)

colday

I submitted the "Report a problem".

I've also disconnected the Quicken Connect and reconnected it with no change.

After the name change, transactions were downloading fine for a few weeks, then stopped, so it seems GlobalCU changed something on their end.

colday

It seems to have been fixed, or at least I got two (the only new transactions according to GlobalCU website) transactions downloaded to Quicken.

RapidRise

https://community.quicken.com/discussion/comment/20364890#Comment_20364890

Downloads started working again on June 5. However, for the recent transactions the details panel only shows "Appears on your statement as DEBIT CARD WITHDRAWAL PURCHASE" with no distinguishing detail. Thus, the renaming rules are very confused. Well, they aren't confused, all transactions just look like the exact same thing.

colday

https://community.quicken.com/discussion/comment/20365865#Comment_20365865

Concure, same is happening for me. Quite frustrating!

tyeee

I am having the same problem with Global Credit Union One Step Update. My CD monthly dividends are not downloading. April 30th was the last time my Cd's updated. I do not download my checking account transactions. I do that manually. Only my Saving Account transactions are downloading now. Is this a credit union problem or a Quicken issue?

tyeee

Global Credit Union One Step Update downloaded all of my transactions today. I guess it's fixed.

RapidRise

Agree, seems to be back to normal function.