Updated to Version 7.0.4 (Build 700.48787.100) today and can't access my Citibank Accts with 2FA

Bruce Ettenberg

I've been told that the new version doesn't allow two factor authentication. Turned off 2 factor and still can't download from citibank. Anyone have any idea what is ahppening?

Quicken Kristina

Hello @Bruce Ettenberg,

Thank you for taking the time to report this issue to the Community, although we apologize for any frustration or inconvenience experienced.

This issue has been reported to our Development and Product teams for further investigation and resolution. Though we do not currently have an ETA, you can bookmark this Community Alert to get updates when available and to know when the issue is resolved. If you do not see the bookmark icon at the upper right, please make sure you are logged into the Community.

That said, for credit cards issued through Citibank, many are able to successfully connect by backing up their file and changing the connection method from Quicken Connect to Direct Connect. This FAQ has more information on how to do that.

Thank you.

(Ticket #: 9363109)