Anyone else not able to connect to Wright Patt Credit Union?

CraigH2000

It was working fine last week, but this week, have not been able to successfully download trasactions. I've seen a bunch of other Credit Unions with errors, not sure if it is the same issue. It will actually load a window where it tries to log in, but it is blank. There is an option to open a Full Browser. It takes me to what looks like my bank https://www.wpcuonline.net/dbank/live/app/login/consumer, just with what looks like a backdoor that Quicken uses for logging in. My password doesn't work. I've verified it is correct, but it never works on that page. I can go to my regular WPCU page and log in just fine.

CraigH2000

Sorry, forgot the screenshot…

Quicken Jasmine

Hello @CraigH2000,

Thank you for reaching out to the Quicken Community, though, I do apologize that you are experiencing this issue.

First, I suggest creating a test file and adding the Wright Patt Credit Union account(s) to see if it produces the same error message. It is recommended to save a backup before proceeding with troubleshooting steps in the event that you would like to return to your original starting position. Below are instructions on how to create a test file:

1. Choose File menu > New Quicken File.
2. Select New Quicken File.
3. Click OK.
4. In the File name field, enter the name of the new file, then click Save. Use a name like "Test File" to tell it apart from your main file. 
   Don't use any of these characters: * ? < > | " : \ / (asterisk, question mark, left and right-angle bracket, pipe, straight quotation marks, colon, BACKSLASH, FORWARD SLASH). Also, don't add the .qdf extension; Quicken does that for you.
5. Sign in with your Quicken ID. If you are prompted to create a Quicken ID but already have one, click Sign In under the Create Account prompt. 
6. Select to not use Mobile.
7. Click Add Account to start adding accounts to the new file.

After adding accounts, see if you are experiencing the same problems in this test file. 

Please let me know how this goes, I look forward to hearing your response. 

CraigH2000

Update…went in today to do the above steps and one of my three accounts with WPCU is working. A second one may be working, but I've not had any transactions in it for some time. But the Checking account is what is still having trouble. I'll try the steps above shortly.

CraigH2000

Actually, there are four accounts…forgot about a loan for my daughter's car (not tracking in Quicken). The "Test File" was able to see all of my accounts at WPCU. Oddly, my savings account…shows the right balance, but does not show the transaction I made this morning. Not sure what is going on there. But with that, I was missing one transaction (dividend). So out of the three accounts I had on my original file, only one was working.

Quicken Jasmine

Hello @CraigH2000,

Thank you for attempting the test file and providing more information.

Due to the same issue occurring in both the test file and the main file, we recommend that you contact Quicken Support directly for further assistance. 

The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I do apologize that we could not be of more assistance.

CraigH2000

I was able to successfully get my account reconnected with a call to support. Thank you!