Anyone else not able to connect to Wright Patt Credit Union?

Question

It was working fine last week, but this week, have not been able to successfully download trasactions.  I've seen a bunch of other Credit Unions with errors, not sure if it is the same issue.  It will actually load a window where it tries to log in, but it is blank.  There is an option to open a Full Browser.  It takes me to what looks like my bank https://www.wpcuonline.net/dbank/live/app/login/consumer, just with what looks like a backdoor that Quicken uses for logging in.  My password doesn't work.  I've verified it is correct, but it never works on that page.  I can go to my regular WPCU page and log in just fine.

CraigH2000 · Answer

I was able to successfully get my account reconnected with a call to support.  Thank you!

Quicken Jasmine · Answer

Hello @CraigH2000,

Thank you for attempting the test file and providing more information.

Due to the same issue occurring in both the test file and the main file, we recommend that you contact Quicken Support directly for further assistance.

The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I do apologize that we could not be of more assistance.

CraigH2000 · Answer

Actually, there are four accounts…forgot about a loan for my daughter's car (not tracking in Quicken).  The "Test File" was able to see all of my accounts at WPCU.  Oddly, my savings account…shows the right balance, but does not show the transaction I made this morning.  Not sure what is going on there.  But with that, I was missing one transaction (dividend).  So out of the three accounts I had on my original file, only one was working.