Union Bank conversion to US Bank

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Marika Young
Marika Young Member ✭✭
edited July 2023 in Registers & Transactions (Mac)
US Bank bought Union Bank and post-conversion it is not sending me any payee information to Quicken. Expenses are showing up as Card on all my debit card activity. There is no additional information when I log into my checking account with US Bank. They also wiped out all of the categories on the transactions for the past 3 months (I had to manually edit them by researching my Union Bank information for the old Quicken account)

How can I get the payee information? Is this just a conversion problem or is this how US Bank works? It's taking hours of time to update.

Thank you,
Marika
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  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @Marika Young,

    Thank you for reaching out to the Quicken Community.

    Due to the nature of this issue, we recommend reaching out to Quicken Support directly for further assistance. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    I do apologize that we could not be of more assistance.

    -Quicken Jasmine

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