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Anyone else getting CC-508 error message from New York Community Bank (NYCB)?

sammyshanker

For the past week, I have been getting the CC-508 error (see attached screenshot) while attempting to connect and download transactions in Quicken. I have cleared all browsers cache, logged into the NYCB website as suggested (no pop-ups or messages appear), and attempted to reset connection within Quicken. These remedies have have not worked, so I am asking to see if anyone else is having the same issue or knows how to fix it. Thank you!

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Comments

Quicken Anja

Hello @sammyshanker,

Thank you for reaching out to the Community and telling us about your issue, though we apologize that you are experiencing this and for not having received a response yet.

First, we advise reviewing and following the troubleshooting instructions found in this error-specific support article regarding error CC-508.

If the instructions fail to resolve this issue, then you will need to contact Quicken Support directly by phone for further assistance and possible escalation if they see fit.

Thank you!

sammyshanker

I had to elevate the issue to Quicken Support.

sammyshanker

Issue resolved. I contacted NYCB via secure message and inquired about the CC-508 issue. My inquiry was provided to the NYCB IT department who removed a "pop-up" from my account profile even though I was not receiving any pop-ups when I logged in to their website. Now I am able to download transactions again.