Can't restore from a backup file

Baptist Church

I am pastor at a church that uses Quicken to track our finances. Our treasurer has a copy of the Quicken program on her home computer, where she does the work. Each month she saves a Quicken backup file to a jump drive and gives to me to update the Quicken program we have on the church computer. (So if something happens to her computer at home, we have a backup at the church.) We have done this monthly for years.

Today, when I try to restore the backup on the church computer with the file from the jump drive, it isn't working. I get the error message: "Quicken cannot complete your request. Please try again later." I waited and tried later and keep getting the same error message. I even tried backing up from an earlier file (a different file), but I get the same message. Please help.

Baptist Church

I even tried restoring after temporarily disabling the church computer's antivirus program. No go. Same error message.

Greg_the_Geek

You could try changing the Quicken data file backup extension from .QDF-backup to .QDF and double clicking the file to open it in Quicken.

NotACPA

How about having the treasurer create another backup? There could have been a hiccup during backup creation

splasher

Rather than using backups, move a COPY (using Windows Explorer) of the .QDF from home to church. Just overwrite the file on the church's computer when you do the update. Backups are great for safety since they are usually created with dates in their file's name so you can have lots of them in storage, but moving the copy is the easiest method.

Tom2172

getting same error trying to Retore from backup can't complete try again later

Window 10

Tom2172

same error on all backups will not Restore

Greg_the_Geek

@Tom2172, what is the full path to the folder that contains your Quicken data file on the hard drive? What is the error message?

Rocket J Squirrel

I can reproduce this in R50.8. The backup seems to restore fine despite the message. I have no idea what "request" the message refers to.

Seems like it's best not to restore backups but to rename them as .QDF and just open them.

splasher

If you decide to rename the file changing the extension to .QDF, do it to a copy of the file, not the original because if you do it to the original backup, you no longer have it as a backup in case you need it in the future.