Renewal Payment box just recycles and cleatrs the Card data


I am trying to renew Quicken for a while now.

I typed my card information from the Quicken App , then I logged into Quicken to find the same problem.

I am frustrated to say the least I am trying to pay for the subscription so I can use the program.

Also while I am here can you email or call me as I went to finally do my 2019 Taxes and I tried to update the 2019 Turbo tax program. It fully crashed and I could not get into the program again.

I then uninstalled the program and could not and still have not found my CD to reload the program. I found CD's back to 2011 I think so far.

I believe I registered it, is there any way to get a copy of the CD to reinstall the program?

Please call [Removed-Personal Information] and leave a call back number on voice mail

or Email me the information. I would need.

I have been using quicken and Turbo Tax since you bought out KJK Lasser.

Thank You

[Removed-Personal Information]


  • Quicken Kristina
    Quicken Kristina Moderator mod

    Hello @David J Moore,

    Thank you for reaching out to the Community and telling us about this issue.  I'm sorry to hear you're running into this problem. Due to the nature of this issue, I recommend that you contact Quicken Support directly for further assistance as they can walk you through troubleshooting steps in real-time and escalate the situation as needed.  The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    I apologize that I could not be of more assistance!

    Quicken Kristina

    Make sure to sign up for the email digest to see a round up of your top posts.

  • UKR
    UKR SuperUser ✭✭✭✭✭

    For several years now, Quicken Inc. has been a separate company and is no longer owned by Intuit.

    For help with your TurboTax 2019 installation issue please try contacting 1-800-4INTUIT (1-800-446-8848)
    If you registered TurboTax, you should have a userid and password. Try the Turbotax Support website at

This discussion has been closed.