Renewal Payment box just recycles and cleatrs the Card data

David J Moore

I am trying to renew Quicken for a while now.

I typed my card information from the Quicken App , then I logged into Quicken to find the same problem.

I am frustrated to say the least I am trying to pay for the subscription so I can use the program.

Also while I am here can you email or call me as I went to finally do my 2019 Taxes and I tried to update the 2019 Turbo tax program. It fully crashed and I could not get into the program again.

I then uninstalled the program and could not and still have not found my CD to reload the program. I found CD's back to 2011 I think so far.

I believe I registered it, is there any way to get a copy of the CD to reinstall the program?

Please call [Removed-Personal Information] and leave a call back number on voice mail

or Email me the information. I would need.

I have been using quicken and Turbo Tax since you bought out KJK Lasser.

Thank You

[Removed-Personal Information]

Quicken Kristina

Hello @David J Moore,

Thank you for reaching out to the Community and telling us about this issue.  I'm sorry to hear you're running into this problem. Due to the nature of this issue, I recommend that you contact Quicken Support directly for further assistance as they can walk you through troubleshooting steps in real-time and escalate the situation as needed.  The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that I could not be of more assistance!