In the title of the Account Sidebar please click the gear icon. In the popup, what's enabled with a checkmark: "Show Current Balance …" or "Show Ending Balance …"?
If that doesn't explain the situation, please show an image snapshot of what you're seeing.How do I post a screenshot in the community from windows
How do I post a screenshot in the community from a mac
Please save images to files of file type PNG, JPG, or GIF only. They're easier to work with than PDF files.
BTW, are you using currencies other than US-$ in your accounts? If so, what's the setting of "Home Currency" in Tools / Currency List?