Pending Transactions Included in Online Balance USAA Bank
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Hello @cheryldaniel%gma,
Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.
We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files, a sanitized data file, and screenshots (if possible) attached in order to contribute to the investigation.
While you will not receive a response through this submission, these reports will help our teams further investigate the issue. The more problem reports we receive, the better.
We apologize for any inconvenience! Thank you.-Quicken Jasmine
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I sent screenshots and report today 7-11-23. The problem continues.
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8-3-23 issue continues
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8/14/2023 - still no resolution.🤨
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Yep. This has been an issue for MONTHS! Quicken is blaming USAA and USAA is blaming Quicken. All I know is Quicken needs to take responsibility since it was their software that stopped working correctly.
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I'm having the issue as well.
Quicken, get to it.
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Hello All,
Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.
We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files, a sanitized data file, and screenshots (if possible) attached in order to contribute to the investigation.
While you will not receive a response through this submission, these reports will help our teams further investigate the issue. The more problem reports we receive, the better.
We apologize for any inconvenience! Thank you.-Quicken Jasmine
Make sure to sign up for the email digest to see a round-up of your top posts.
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I have submitted my experience via the Help > Report a problem, and have also reached out to USAA technical support as of 8/29. Nothing has been resolved, but I forced the person on the call to move it up the chain. I think I finally made this person understand how providing a balance which includes pending expenditures in its total while not allowing pending transactions to download creates an issue with reconciling the account. Furthermore, I noticed this morning that my USAA Visa uses the terminology "Current Balance" which does not include pending transactions, but personal checking uses the term "Available Balance" which does. It's unclear to me why USAA decided to make this change (the rep insisted that there has been no change, but I doubt he knows that for certain), but it's really making a mess. I wish I had a screen shot from 2022 to confirm that what was provided previously for all accounts is a "Current Balance". It's clear to me that the fix is trivial, but I don't believe those that can authorize an adjustment have been made aware of this issue. All that said, Quicken Support, it's far past time you put some serious effort into advocating for a remedy. I believe they're far more likely to be receptive to than to individual account holders. We've done our part…get to work.
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Thank you to all you members who are taking the time to follow up with both Quicken and USAA. This has been an ongoing issue and it takes me so much time to balance several accounts because of this. I'm to the point of getting excited everytime I see there is a "Quicken update" hoping this issue has finally been resolved and I go back to loving Quicken like I used to.
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