Cannot reauthorize Capital One Mastercard on Quicken (Deluxe) Canada on macOS

lenbbear

Version 7.1.0 (Build 701.49333.100)

Mac Studio M1 Max running macOS Ventura 13.4

All of a sudden, Quicken asked me to reauthorize Capital One. No problem! Except that the username and password I can use to log on successfully in the browser are rejected, with a message asking "Did you mistype your sing-in info? Please re-enter your credentials for Capital One Platinum - CA." I even changed my login password with Capitol One. Still no problem logging in to the website, but still no go in Quicken!

I called Capital One for support, and they were of absolutely no help! They suggested that I "reinstall Quicken", which I immediately told them I was NOT going to do!

I see that other users have had issues with Capital One accounts in the past. Is this a Quicken issue? Will it be resolved soon?

If I am able to help with debugging, I am more than happy to assist!

All of my accounts with other financial institutions are working perfectly, as always.

$app_build_number: 701.49333.100
$app_version_string: 7.1.0
$model: Mac13,1
$os_version: 13.4
$screen_height: 1440
$screen_width: 2560
aggregator: FDP
app_bundle_identifier: com.quicken.Quicken
clientDocumentId: BB5D924B-ADB7-43D1-B94D-243312E0FA7F
cloudStatus: 32
current_appearance: light
current_version_crash_count: 0
dataset_creation_date: 2021-10-12 02:41:05 +0000
dataset_id: [Removed - Privacy]
dataset_platform: QMAC
date (GMT): 2023-06-13 23:39:56
date (MDT): 2023-06-13 17:39:56
date (PST): 2023-06-13 16:39:56
document_qcs_id: [Removed - Privacy]
documentDisplayName: [Removed - Privacy]
documentUserId: [Removed - Privacy]
documentUserName: [Removed - Privacy]
early_access: 0
installation_id: 35203582-253C-4A7A-931F-6851232E38C9
last30days_crash_count: 0
last48hours_crash_count: 0
launch_id: 704B9E58-CBA7-4958-AE34-731A7C1869DB
localTimeZone: America/Edmonton (MDT)
mp_device_model: Mac13,1
rawAggregatorPref: fdp
receiptUserId: [Removed - Privacy]
receiptUserName: [Removed - Privacy]
subscriber: Subscribed
syncNewAccounts: 1
system_appearance: light
systemTimeZone: America/Edmonton (MDT)
tier: Deluxe (CA)
tier_country: CA
total_crash_count: 0
userTypeV2: WINBACK_LEGACY

Error Count: 1

Error #1

   Error Status: error

     Agg Status: PAUTH_INVALID_TOKEN

     Error Code: FDP-350

       WCC Code: CC-901

         Detail: Credential Set is in invalid status:350. null

           Days: 1

        Snoozed: 0

        created: 2023-06-13 23:39:48 +0000

       modified: 2023-06-13 23:39:48 +0000

       lastSeen: 2023-06-13 23:39:48 +0000

          Count: 1

          fiBID: 7463

         fiName: Capital One Platinum - CA

     aggChannel: FDP_DEFAULT

creationSignature: QCSInstitutionLoginsDownloadOperation:Download
evaluationReason: OSU
objectGUID: ACCE5813-A169-4360-8DB3-F0537A439BB1
objectType: CloudFILogin
objectSyncID: 303050591016851200
operationGUID: 53C74E2F-9BA9-4B5D-8EC9-A333FA1AF034
operationType: QCSInstitutionLoginsDownloadOperation
QCS Trace ID: 6e66be84a26ed53c
sessionClass: QCSSyncSessionController
sessionID: C134F101-605C-42F3-B2AA-E1A7496303D4
systemDetails: Operation Status: 0
attached to: CloudFILogin ID 31
FI name: Capital One Platinum - CA
attached to: Download Session ID: 1632
responseStatusCode: 200
responseBodyLength: 878
responseBody:
{
"aggregators" : [
{
"aggStatus" : "PAUTH_INVALID_TOKEN",
"aggStatusCode" : "FDP-350",
"aggStatusDetail" : "Credential Set is in invalid status:350. null",
"cpChannel" : "FDP_DEFAULT",
"cpId" : "4b31131d-dcba-395a-b84f-40b626bb1560",
"lastRefreshAttemptedAt" : "2023-06-13T23:39:26Z",
"lastRefreshSuccessfulAt" : "2023-06-01T18:49:29Z",
"lastStatusUpdatedAt" : "2023-06-13T23:39:27Z"
}
],
"brandingId" : "7463",
"channel" : "FDP_DEFAULT",
"clientId" : "ACCE5813-A169-4360-8DB3-F0537A439BB1",
"cpInstitutionId" : "ae1b0eea-1d92-4097-afd0-1ce7f4525de6",
"createdAt" : "2021-12-02T15:37:08Z",
"id" : "303050591016851200",
"includeInvestmentAccounts" : false,
"institutionId" : "139232462857176320",
"isConnected" : true,
"modifiedAt" : "2023-06-13T23:39:27Z",
"name" : "Capital One Platinum - CA"
}

------- ruleResults -------
{
"displayType" : "message",
"displayTypeRuleId" : "behavior.message",
"message" : "Capital One Platinum - CA</b> is asking you to reauthorize. Select 'Reauthorize' and follow the prompts to restore Quicken account access.",
"messageRuleId" : "qcs.pauth",
"resolutionAction" : "quicken:accountFixItAction?accountId=16&actionName=reauth",
"resolutionActionRuleId" : "qcs.pauth",
"resolutionTitle" : "Reauthorize",
"resolutionTitleRuleId" : "qcs.pauth"
}
Details:

Associated Accounts Platinum Mastercard
BID 7463
Channel FDP_DEFAULT
Days in error 1
Details Credential Set is in invalid status:350. null
Error Code PAUTH_INVALID_TOKEN (FDP-350)
Error last seen 2023-06-13 23:39:48 +0000
Internal ID 303050591016851200
Number of updates in error 1
Session ID C134F101-605C-42F3-B2AA-E1A7496303D4
Type QCS FI Login
Unique ID ACCE5813-A169-4360-8DB3-F0537A439BB1
WCC Code CC-901

Quicken Anja

Hello @lenbbear,

Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connect Services. However, I do recommend that you first save a backup file prior to performing these steps.

1. Navigate to the Quicken dropdown menu
2. Sign Out...
3. Sign back in using your Quicken ID (email) and password 
   
4. Follow the prompts to be taken back to your data file after signing in

Once that is done, see if the issue still persists.

Let us know how it goes!