I've been getting the CC-502 error for Citibank (credit card) for at least 9 months.


Spent the time with customer service rep to confirm that connecting did not work, but he could not provide any information on when there might be a fix.

Maybe someone from Quicken can shed some light on this.


  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Someupsetuser,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    This issue is a known and longstanding issue that has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates and information.

    We apologize for any inconvenience in the meantime! Thank you.

    -Quicken Anja
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