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Tax Center Projected Tax amounts are zero [edited]

dogkeeper

What happened to 'projected tax' under Planning - Tax Center? When I open Quicken and then Tax Center, all fields are zero. (They used to be fully populated upon opening.) If I then open and close 'Show Tax Planner', the fields are populated. Data appears to be correct, but this makes me suspicious.

Using Quicken Premier, version R50.8, build 27.1.50.8. This condition only occurred after the latest update.

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Jim_Harman

Quicken made some changes to the "Tax Estimator" in R50.5. That may have caused the calculations to be reset, but I would have expected the numbers in the Projected Tax section to be retained if you close and re-open Quicken.

dogkeeper

Sorry but no. Have closed and reopened Q multiple times but same problem.

jl747

Also noted here.

https://community.quicken.com/discussion/comment/20364636#Comment_20364636

Report this via Help - Report a Problem and contact Chat at http://www.quicken.com/contact-support

Jim_Harman

@dogkeeper To clarify, I am seeing the same problem as you. Steps to reproduce:

Open Quicken and go to Planning > Tax Center
Observe that all the numbers in the Projected Tax section except for the Tax year are zero
Click on Show Tax planner
Fill in some numbers if necessary and close Tax Planner.
Observe that the Tax Planner numbers are populated in the Projected Tax section
Close and re-open Quicken
Go to Planning > Tax Center and observe that the numbers are back to zero.

I edited to the title to describe the problem.

dogkeeper

Jim, Thanks. I concur with your summary. Now we will hold our breath until Q team make repair. Tom

Jim_Harman

Forum Moderators sometimes review issues discussed here and refer them to Development, but if you want Quicken to work on a problem, I recommend you contact Support via phone. Be sure the support agent understands the problem and gives you a ticket number for future reference.

You should also use the Help > Report a Problem menu in Quicken to submit the issue online. In your submission, be as clear and thorough as possible. Reference the ticket number and provide a link to this discussion. Provide step by step instructions to reproduce the problem. You will not get a response to an electronic submission, but they say they review and prioritize the submissions.

Updates on problems that Quicken has acknowledged are posted at the link below.

Quicken never says when a problem is expected to be resolved.
https://community.quicken.com/categories/alerts

Cyclist

I have same problem as well.

Randy4486

Having same problem

Jim_Harman

To those who are experiencing this problem, please contact Quicken Support as described above. That is the most effective way to get Quicken to fix it.

Charles Rhodes

https://community.quicken.com/discussion/comment/20367451#Comment_20367451

I am have the same issue.

Cyclist

Continue to have same problem. For me to get it to populate data, I must first click "Show Tax Planner" button (all data IS there), and actually go and change something (User Entered). Then when I close the planner, data is populated on the Tax Center screen. I did (as per advice above) utilize the "Report a problem" option on the Help screen. Don't really have any high expectations though. Not a huge problem, but definitely annoying.

Scooterlam

https://community.quicken.com/discussion/comment/20368400#Comment_20368400

I'm having this issue as well. Noticed it in R50.5.

@Cyclist I can recreate your fix, but I also noted that after the update, if you make a change in an investment register (add DIVS for example), the tax planner does not update. That is, you have to go through your update process in order to refresh to see the new register entry effect!

jl747

As @Jim_Harman and I have said in the above posts you need to contact support about this problem. Even contact them after each new update that doesn't fix it.

You can mention Chat ticket T10286495. (from earlier this month)

jfclague

Windows R50.13 still doesn't fix the issue and I have already reported the issue.

K109

Reported this am as well for same issue.

Windows Deluxe, R50.13

Scooterlam

Still no fix in Tax Center, Projected Tax figures in the next version, HF3, R50.14. Be sure to "Report a Problem"

jk_hart

Still broken in R50.14

CMRater

Having same problem. Started around a recent "update".

Please fix this new flaw Quicken!

jk_hart

Still broken in latest update R50.15…🙄

Cyclist

I didn't really expect the fix, but figured I'd weigh in (again) and concur - still doesn't work in R50.15

C'mon Quicken … with the plethora of releases over the last couple of months, can't you get this fix rolled into an update???

jk_hart

Schocker (not really)…still broken in R50.16

PCWizard

I'm also having this same issue, running Quicken Deluxe for Windows, Version R50.16, Build 27.1.50.16.

Doug Obee

Having sane problem with a note. I don't have to change anything, just open tax planner and close it to populate the projected tax box.

jfclague

Still broken with R51.10, guess this isn't that important to Quicken.

jl747

@jfclague

Thanks for the update.

Haven't gotten that update yet.

Make sure you use Report a Problem and Chat to report that this update did not fix this bug.

jk_hart

I reported it to Quicken, surprised at how little attention this bug has gotten. I'm thinking users don't use Tax Center for Tax planning?

Quicken Kristina

Hello All,

Thank you for taking the time to report this issue to the Community, although we apologize for any frustration or inconvenience experienced.

This issue has been reported to our Development and Product teams for further investigation and resolution. Though we do not currently have an ETA, once a solution is created it will be made available as part of a future release.

Thank you!

(CTP-6982)

Kirk Im

Still not working - R51.12, Build 27.1.51.12

Vesldoc

Still not working…

jk_hart

[Removed - Speculation]