Synchrony transaction download no longer working

hotrod247

I got the 'red circle' next to my (3) accounts with Synchrony over the weekend. I followed the instructions to resolve (basically, setup download again), but my login isn't working. I went to my synchrony and logged in without issue. I tried changing my password just in case, but this did not change the issue. I was able to download until this weekend. I can't believe how bad Quicken has deteriorated since the beginning of this year. I have spent a ridiculous amount of time trying to fix one thing after another, almost on a daily basis. I've been using Quicken since the beginning with no issue until this year. This has been beyond frustrating. BTW, please update the PayPal Credit issue thread.

Quicken Jasmine

Hello @hotrod247,

Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

Before I can further assist you, I require some more information. Are you receiving any error codes or messages? What exactly occurs when attempting to sign in to your Synchrony accounts? What types of accounts are these (savings, checking, etc.)?

I look forward to your response.

hotrod247

I have (3) credit card accounts — CareCredit, Lowe's and Sleep Number. The error is "Oops. Did you mistype your login" / CC-503. I actually have the same exact scenario with my Discover Card account today — red circle, click to fix, same CC-503 error. Able to log in to Discover with no issue.

hotrod247

I tried to fix the Discover Card account again, and got this error — "Oops. We're having a problem" / CC-501.

Quicken Jasmine

Hello @hotrod247,

Thank you for providing more information.

When Quicken is unable to connect to your bank account for recent transaction information, you’ll receive a message with these errors in the program. This is usually caused on the bank’s end — Quicken is blocked from connecting to the account. 

You may follow this link to access a FAQ regarding a CC-501 error message and this link to access a FAQ regarding a CC-503 error message. You will find more information as well as some troubleshooting steps in these support articles. It is recommended to save a backup before proceeding with troubleshooting steps (just in case).

I hope this helps!

James J

I normally download the Quicken file manually from my two Synchrony accounts (Lowe’s and Amazon Prime). But starting about ten days ago, I have been having trouble even logging onto each of those sites. When I try, the Synchrony site gives me an error saying they are having technical issues. So they are still having problems in their end.