Citibank Cards Not Connecting

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Gapeech123
Gapeech123 Member ✭
edited July 2023 in Errors and Troubleshooting (Mac)

Two of my cards, Home Depot and Best Buy, which both happen to be issued by Citibank, haven't been connecting for a couple of weeks. I've tried deleting and adding, but that's not the trick. Is there a known issue with Citi? Thanks!

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  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @Gapeech123,

    Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

    Before I can further assist you, I require some more information. What is your connection method with CitiBank? You can see the connection method by navigating to Settings > Downloads > Connection Type. Are you receiving any error codes or messages? What exactly occurs when attempting to download transactions?

    I look forward to your response.

    -Quicken Jasmine

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