Unable to update Credit Union accounts after update 7.1.1

memorice Member

Logged into Quicken on 6/15, everything was good. Updated to 7.1.1 on 6/19; after restart, unable to sync Alliance Credit Union accounts (checking and savings; 7 accounts in total). However, able to connect to the 2 car loans through the same institution.

Credit union states nothing changed on their end, and the ability to access the car loans indicates that would be correct. Accounts are getting two different error codes, which is additionally confusing:


  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello @memorice,

    Thank you for reaching out to the Quicken Community.

    After further review of the internal error you are receiving, we recommend reaching out to Quicken Support directly, as an escalation may be in order. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    I do apologize that we could not be of more assistance.

    -Quicken Jasmine

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