Salary split entries deleted

LAX
LAX Quicken Windows Subscription Member
edited July 2023 in Errors and Troubleshooting (Windows)

Just updated to the latest release R50.14 When I updated the accounts, my salary split lines for the last 5 years were all erased!

What happened and how can this get repaired?

Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @LAX,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this. 

    I suggest that you restore a backup that was saved prior to this issue occurring to restore any lost data, then turn off mobile sync to prevent the issue from reoccurring. 

    Once you've restored the backup, please follow the instructions provided below.

    1. Navigate to Edit 
    2. Preferences
    3. Mobile & Web
    4. Turn Sync OFF. 


    I hope this helps!

    -Quicken Anja
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