Principal Funds won't connect - Doesn't display MFA prompt

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When I try to connect to Principal Funds using either "Add Account" or clicking to "Activate One Step Update", I enter my username and password and it connects and recognizes my financial accounts at Principal Financial and it links them to the same financial accounts inside Quicken. When I click "Next" at the linking to my accounts screen, I get a popup window asking for my Principal Password again but there is no input box to enter my password again, so I am stuck in a loop and can not update add /activate the One Step Update for Principal Financial. (See screenshot below for this exact popup window and the point where it occurs)

When I click on the OK button, I get the following screen from Quicken:

When I login to Principal Financial directly through their website (not through Quicken), after I login, I get prompted for MFA and it asks me which MFA factor I would like to use for my MFA authentication. I am speculating that Quicken might not be understanding when that question comes back from Principal Financial to Quicken, and it is showing a password popup window (with no place to enter anything) instead.

This has been going on for over 9 months now (since Principal Financial enabled MFA on my account) and I am finally now getting around to submitting this support request for it.

I am running Quicken for Windows Version R50.14, Build 27.1.50.14.

I can send log files to Quicken support as needed, but since they contain personal information, I don't want to post them in this community discussion thread.

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Comments

  • Quicken Anja
    Quicken Anja Moderator mod
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    Hello @BradBaker7305,

    Thank you for taking the time to report your issue here in the Community, though we apologize that you are experiencing this.

    Based on the issue you described, it would be better suited for you to please reach out to Quicken Support directly for further assistance as this issue will likely require an escalation if they see fit.

    We apologize for any inconvenience! Thank you.

    -Quicken Anja
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