American Express Savings New Connection Method

JB20

After updating my credentials (user Name + PW) at the Amex website Quicken for Mac can no longer connect to AMEX. After changing my credentials I tried to update Quicken by first deactivating my AMEX accounts but found that I couldn't reactivate them. After spending hours with Quicken support (they blamed AMEX) I found a Quicken support articles which says "DO NOT DEACTIVATE AND REACTIVATE YOUR AMERICAN EXPRESS ACCOUNTS". The article does not tell you what to do if you didn't listen to this warning. I am wondering if this is the cause of my problem. QUICKEN please comment.

Quicken Jasmine

Hello @JB20,

Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

Do you have the ticket number provided by Quicken Support? This is so I may look further into your interaction and be able to assist you better.

I look forward to your response.

JB20

10307430

10289979

10300936

10290066

Quicken Jasmine

Hello @JB20,

Thank you for providing those ticket numbers.

After further review of your interactions with Quicken Support, I can see that you are receiving a CC-503 error message with your American Express savings account(s).

We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files, a sanitized data file, and screenshots (if possible) attached in order to contribute to the investigation.

While you will not receive a response through this submission, these reports will help our teams further investigate the issue. The more problem reports we receive, the better.

We apologize for any inconvenience! Thank you.

(CTP-6992)