Wells Fargo Bill Pay Problem

Dee Carpenter

I pay my bills through Wells Fargo. The connection method is Direct Connect. I have a phantom transaction that will not go away. Every time I try to quit Quicken it says that I have bills to transmit. I've tried resetting the account multiple times. See the attached screenshot to see what seems to be causing the problem.

Screenshot 2023-06-25 123448.png

My quicken version is R50.14, Build 27.1.50.14.

Thanks.

Quicken Kristina

Hello @Dee Carpenter,

Thank you for reaching out to the Community and telling us about this issue.  I'm sorry to hear you're running into this problem. When did this issue first start? When you check your account register, do you see any payments that still show "Send" status even though they've already been processed?

Thank you.

Quicken Kristina

Hello @Dee Carpenter,

Thank you for reaching out to the Community and telling us about this issue.  I'm sorry to hear you're running into this problem. When did this issue first start? When you check your account register, do you see any payments that still show "Send" status even though they've already been processed?

Thank you.

Dee Carpenter

No — I looked for that. As far as I can tell all payment requests have been processed. Actually, all electronic payments are marked as cleared.

Quicken Kristina

Thank you for your reply,

I notice that you accepted my answer and rejected your reply, is the issue resolved, or do you still need assistance?

Thank you.

Dee Carpenter

I was confused. Still need assistance.

Thanks.

Quicken Kristina

Thank you for your reply,

The next step is to check for file specific issues. I suggest that you try validating and/or super validating your data file.  Please save a backup file prior to performing these steps.

Validate: 

1. File
2. Validate and Repair File...
3. Validate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.

If the issue persists, proceed to Super Validate. If the issue is resolved after performing validation, then please disregard the instructions to Super Validate.

Super Validate:

1. File
2. Hold CTRL + Shift and click Validate and Repair File...
3. Super Validate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.   

Thank you.

Dee Carpenter

Neither Validate nor Super Validate found any errors. The account still shows a payment to send.

Quicken Kristina

Thank you for your response,

The next step would be to restore a backup from before the issue started, if possible, and test to see if the issue persists in the newly restored file.

Thank you.