Lost transactions when removing automatic payments

JSH56
JSH56 Member ✭✭
edited July 2023 in Errors and Troubleshooting (Mac)

Everytime I delete an automatic recurring split bill transaction that I no longer need, Quicken deletes all the previous, reconciled entries for that transaction payee. This has occurred several times. I have had to re-enter all of the split transactions to correct my balances. The only way to currently avoid this is to zero out the recurring automatic transaction, but it will keep reappearing each iteration with an amount of $0.

Comments

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @JSH56,

    Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

    Before I can further assist you, I require some more information. When did you first notice this issue occurring? What exactly occurs? Do you receive any error codes or messages? Did this begin after a recent update? If so, which update?

    I look forward to your response.

    -Quicken Jasmine

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