American Express - Unable to Link Account (Mac)

System
System Member admin
edited August 2023 in Download, Add/Update Accounts (Mac)
This discussion was created from comments split from: American Express "Transitioning accounts to a new connection method" - keeps flagging.
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  • threadancer
    threadancer Quicken Mac Subscription Member

    I have same issue. However when I log it shows just the active accounts. Inactive account was removed years ago. I do have a loan with AMEX that does not show up for linking

    .

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @threadancer,

    Thank you for taking the time to report this issue to the Community, although we apologize for any frustration or inconvenience experienced.

    This issue has been reported to our Development and Product teams for further investigation and resolution. Though we do not currently have an ETA, you can bookmark this Community Alert to get updates when available and to know when the issue is resolved. If you do not see the bookmark icon at the upper right, please make sure you are logged into the Community.

    Per the open alert, if you have an account that is not showing up in the list to link and it is not a dormant account, we recommend that you reach out to Quicken Support directly for further assistance. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    I apologize that I could not be of more assistance!

    Quicken Kristina

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