When ever I run an update my accounts duplicate

imohamed

Hi Everyone,

Whenever I run update, my accounts duplicate and it seems like there is some issue with how transfers are happening. When I revert to a backup and try again, even more duplicate accounts are created. Has anyone ever seen anything like this before?

Before:

After:

Quicken Kristina

Hello @imohamed,

Thank you for reaching out to the Community and telling us about this issue.  I'm sorry to hear you're running into this problem. I notice this is happening with Chase accounts. Are you getting a reauthorize prompt (see sample image below) when you are trying to update your accounts (or restore from a backup)?

If you are not seeing a reauthorize prompt, could you please describe exactly what is happening (every step you follow and every prompt you receive) when you are trying to update your accounts?

Thank you.