When ever I run an update my accounts duplicate

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imohamed
imohamed Member

Hi Everyone,

Whenever I run update, my accounts duplicate and it seems like there is some issue with how transfers are happening. When I revert to a backup and try again, even more duplicate accounts are created. Has anyone ever seen anything like this before?

Before:

After:

Answers

  • Quicken Kristina
    Quicken Kristina Moderator mod
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    Hello @imohamed,

    Thank you for reaching out to the Community and telling us about this issue.  I'm sorry to hear you're running into this problem. I notice this is happening with Chase accounts. Are you getting a reauthorize prompt (see sample image below) when you are trying to update your accounts (or restore from a backup)?

    If you are not seeing a reauthorize prompt, could you please describe exactly what is happening (every step you follow and every prompt you receive) when you are trying to update your accounts?

    Thank you.

    Quicken Kristina

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