Missing transactions after update

LEB

Using Windows Version R50.16, Build 27.1.50.16

Everything was fins until a day ago. Opened Quicken and it starting updating software. When finished, my register was missing most of my 2023 register transactions. I cleared filters and problem remains. I searched for a tag I created in March 2023 and it was not found. This is a huge crisis as you can imagine. I restored a backup from June and the same problem exists. Please help

Quicken Anja

Hello @LEB,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

To start with, I suggest that you please try validating and/or super validating your data file. However, I do recommend that you first save a backup file prior to performing these steps.

Validate: 

1. File
2. Validate and Repair File...
   
3. Validate File
   
4. Click OK
5. Close the Data Log
   
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.

If the issue persists, proceed to Super Validate. If the issue is resolved after performing validation, then please disregard the instructions to Super Validate.

Super Validate:

1. File
2. Hold CTRL + Shift and click Validate and Repair File...
   
3. Super Validate File
4. Click OK
5. Close the Data Log
   
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.

I hope this helps!

mshiggins

Restoring a backup forces a sync to the Quicken cloud even if you don’t have sync enabled. This means any bad or missing data from the Quicken cloud will be synced to the backup you just restored. Instead of restoring, try copying the back up file, change the file name to remove -backup, then try opening the copied file.