Vanguard downloads and incorrect balances.

lesnchlsn

Gave up several years ago downloading transactions (always getting error messages) and went to downloading balances only. Now I havea brokerage acount with a number of funds. The sidebar shows an incorrect total for the brokerage account, but if I click on the brokerage account in the sidebar, it will bring up all the funds in the account with the correct total balance. Why doesn't the sidebar total match this correct total?

Quicken Jasmine

Hello @lesnchlsn,

Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

Before I can further assist you, I require some more information. What is your connection method with Vanguard? You can see the connection method by navigating to Tools > Account List. When did you first notice this issue? After a recent update? If so, which update? Are you receiving any error codes or messages when updating your balance?

I look forward to your response.

lesnchlsn

"Direct Connect" is the connection method listed. I use the one-step update once a week to download the current balances. Because of previous issues with Vanguard downloads, I verify my Quicken balances with Vanguard's website. This is how I identified this issue 3 weeks ago. As far as I know, this is not connected to a recent update (not sure when last update was.) I am not any receiving any error messages. The balances shown for the funds in the brokerage account are correct, but the total of the balances shown in the sidebar is always several hundred dollars off.

Quicken Jasmine

Hello @lesnchlsn,

Thank you for providing more information.

First, I suggest creating a test file and adding the Vanguard account(s) to see if it produces the same issue. It is recommended to save a backup before proceeding with troubleshooting steps in the event that you would like to return to your original starting position. Below are instructions on how to create a test file:

1. Choose File menu > New Quicken File.
2. Select New Quicken File.
3. Click OK.
4. In the File name field, enter the name of the new file, then click Save. Use a name like "Test File" to tell it apart from your main file. 
   Don't use any of these characters: * ? < > | " : \ / (asterisk, question mark, left and right-angle bracket, pipe, straight quotation marks, colon, BACKSLASH, FORWARD SLASH). Also, don't add the .qdf extension; Quicken does that for you.
5. Sign in with your Quicken ID. If you are prompted to create a Quicken ID but already have one, click Sign In under the Create Account prompt. 
6. Select to not use Mobile.
7. Click Add Account to start adding accounts to the new file.

After adding accounts, see if you are experiencing the same problems in this test file. 

Please let me know how this goes, I look forward to hearing your response.