AMEX - Unable to download account information.

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ChrisD
ChrisD Member ✭✭
edited September 2023 in Download, Add/Update Accounts (Windows)

AMEX Issue.pdf

Originally received a message "unable to locate non-zero accounts", so I went through the process of re-authorizing the accounts. Through AMEX, the re-authorization was successful, though Quicken indicated "Sign onto AMEX bank failed. Try again."

Up until today, including yesterday, I've not had an issue loading AMEX information. Has a change occurred within the past 24 hrs for accessing AMEX information?

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Answers

  • ChrisD
    ChrisD Member ✭✭
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    Result from One Step Update

    image.png

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @ChrisD,

    Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

    A CC-601 error occurs when Quicken is unable to connect to the bank to receive transaction information. This could be caused by something on the bank's end blocking Quicken from connecting. In some cases, Quicken Support may need to escalate the issue. You may follow this link to access a FAQ that provides more information.

    I hope this helps!

    -Quicken Jasmine

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  • Brad2
    Brad2 Member ✭✭✭
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    I am having the exact same issue. Seemed to start with recent quicken update to R50.16

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @Brad2,

    Thank you for joining this thread to share that you are also experiencing this issue.

    I recommend following the instructions located in the Support Article that I previously shared.

    I hope this helps!

    -Quicken Jasmine

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  • ChrisD
    ChrisD Member ✭✭
    edited July 2023
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    Jasmine, After sending the original inquiry, I executed "One Step Update" again which was successful. In Quicken it reflects

    image.png

    I just tried executing again and getting the CC-601 error. There is no issue with me logging into AMEX's website.

    Also, Brad2 indicated it seemed to start with recent quicken update to R50.16. When was R50.16 released?

  • ChrisD
    ChrisD Member ✭✭
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    Today I was able to download data from all the AMEX accounts.

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @ChrisD,

    Thank you for coming back to update us.

    We are happy to hear that the issue has resolved itself.

    Please do not hesitate to reach out with any further questions or concerns!

    -Quicken Jasmine

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  • fralay
    fralay Member ✭
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    It has been a nightmare sync amex account. I got the same message after more than 15 days saying "bank failed try again."

    Same situation with capital one sync

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