Problem with setting up Online Biller Mediacom

Richard Sturgeon

Bill income and transfer i have not been able to setup it wants id and password which it accepts and wants phone no to send code but i get the code and the quicken screen will not forward to the screen to put the code in.

Quicken Jasmine

Hello @Richard Sturgeon,

Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

Before I can further assist you, I require some more information. When did you first notice this issue? After a recent update? If so, which update? Do you receive any error codes or messages? What is the screen that Quicken gets stuck on?

I look forward to your response.

Richard Sturgeon

it as always been a issue and it does issue a access code but the thing just spins you can not get to the point of putting in the access code.

Richard Sturgeon

no error code.

Quicken Jasmine

Hello @Richard Sturgeon,

Thank you for providing more information.

To start with, I suggest that you please try validating and/or super validating your data file. However, I do recommend that you first save a backup file prior to performing these steps.

Validate: 

1. File
2. Validate and Repair File...
   
3. Validate File
   
4. Click OK
5. Close the Data Log
   
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.

If the issue persists, proceed to Super Validate. If the issue is resolved after performing validation, then please disregard the instructions to Super Validate.

Super Validate:

1. File
2. Hold CTRL + Shift and click Validate and Repair File...
   
3. Super Validate File
4. Click OK
5. Close the Data Log
   
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.

I hope this helps!