Unable to import transactions from Citibank using QFX file

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Chris15
Chris15 Member ✭✭
edited August 2023 in Download, Add/Update Accounts (Windows)

After not being able to run a one step update for my Citibank VISA account for several months, I had taken to downloading QFX files from Citibank and importing them into the account. Now I can't do that. During my last troubleshooting process, I deactivated the account and now I am unable to activate it again (502 error). I can download the QFX file from Citibank (it contains 26 transactions) but when I attempt to import it, nothing happens. Any suggestions?

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  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @Chris15,

    Thank you for reaching out to the Quicken Community.

    We do currently have an ongoing active alert regarding various online banking errors with CitiBank, this could be contributing to the issues that you are experiencing. You may follow this link to access that alert where you may bookmark it for any and all further updates.

    We do apologize for any inconvenience caused in the meantime.

    -Quicken Jasmine

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