I cannot get to a login screen on Quicken.

Frank Stagno

When I try to login to Quicken, I receive a window that says Quicken Crash Report. I spoke with a Quicken support person for a couple of hours. Thought it was going to be a somewhat simple uninstall and install Quicken. Did not work. Finally he said, let me research and I'll call you back in a couple of hours. That was 3 days ago.

Quicken Kristina

Hello @Frank Stagno,

Thank you for reaching out to the Community and telling us about this issue.  I'm sorry to hear you're running into this problem. When did the issue start happening?  Was there anything that happened just before the issue started, such as a power surge, power outage, update, unexpected program or computer shutdown, etc?  Do you keep your Quicken file on your C drive or is it on a shared network drive?  Is your Quicken file synced with any cloud service, such as One Drive or Dropbox (if it is, you will usually see the service name listed in the file location)? 

The simplest way to check your file location, if you have Quicken up and the file open, is to click on File, then look near the bottom of the list, just above where it says Exit.  It will list the file locations for the 4 Quicken files you have most recently accessed, with the one you are currently in at the #1 spot.

When you talked to Quicken Support 3 days ago, was that due to the crashing issue, or was there originally a different issue? Are you able to open Quicken? At what point is the login prompt that causes it to crash popping up? Do you have the ticket number from when you talked to support? The only ticket I could find was from 3 days ago, but was troubleshooting a connection issue rather than a crashing issue. I would recommend following the steps in this article, if you haven't already done so.

Thank you.