Commerce Bank - TresuryDirect

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Laurel Cull
Laurel Cull Member ✭✭

I am trying to add my TresuryDirect account to Quicken (Windows, latest version, Premium). I enter my account number and password. I then get an email from TreasuryDirect with a onetime passcode and when Quicken asks, I enter that. After some searching, Quicken comes back with CC-501 error. It says "We apologize for the inconvenience, but we are unable to connect to the Quicken servers at this time. Do not contact Commerce Bank - TreasuryDirect for assitance. They cannot fix this problem." I tried this yesterday, then today and get the same error. What is going on?

I've been using Quicken since the early 90's and had a TreasuryDirect account in the 90's but recently reactivated it.

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  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @Laurel Cull,

    Thank you for reaching out to the Quicken Community though I do apologize that you are experiencing this issue.

    A CC-501 error occurs when Quicken is unable to connect to your bank account for recent transaction information. This is usually caused on the bank’s end — Quicken is blocked from connecting to the account. You may follow this link to access a FAQ that provides more information.

    I hope this helps!

    -Quicken Jasmine

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