Getting error code OL-297-A with Fidelity Investments for past 3 days

Frank2021

Have tried resetting the account but that also errors out. Same for adding an account from Fidelity. Anyone know about this issue?

Quicken Anja

Hello @Frank2021,

Thank you for reaching out to the Community and telling us about your issue, though we apologize that you are experiencing this.

If you haven't already, please take a moment to review and follow this error-specific support article regarding error OL-297.

Hope this helps!

Frank2021

Hi Anja,

Reviewed the support article - everything looks good on my end. Here are a few more details:

1. I am on the latest version of Quicken for Windows - R50.16

2. All Banking accounts update as expected (checking, savings, credit cards, etc.)

3. All Investment accounts are not updating transactions nor daily prices (quotes). Accounts include Fidelity and Hewitt/Alight

4. Last successful update of investment transactions was 7/11. Starting 7/12 I have received OL-297 errors.

5. I have tried resetting an Investment account (Account Details>Online Services tab). I receive a connectivity error message.

6. I have tried One Step Update - and Update Transactions via the register. Both receive OL-297 errors.

I am out of ideas. Any suggestions.

Frank

Frank2021

Resolved - Rebooted my router. All is well.

Quicken Anja

Thanks for the update! Glad to hear the issue has been resolved. 🙂