Navy Federal Not Downloading AGAIN

rlmoffatt
rlmoffatt Quicken Windows Subscription Member, Windows Beta Beta
edited August 2023 in Download, Add/Update Accounts (Mac)

I have been unable to use One Step Update to download my Navy Federal Credit Union transactions for over a week now. This morning, I deactivated the connection and am now unable to reconnect the accounts. I am getting an error message with no code.

Sorry. We encountered an error. (It's not your fault)

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Comments

  • sewbsy6041
    sewbsy6041 Quicken Mac Other Member ✭✭

    I, too, have not been able to use One-Step download for 4 days with NFCU. Tried everything. No go.

  • Theover
    Theover Quicken Mac Subscription Member ✭✭

    6/30 is the last connection that was successful. I connect to my financial institutions T-S. I report the FDP-106 errors to Quicken daily. Nothing. The recurring PenFed errors were (again) temporarily it seems, corrected today. Interestingly, the same amount of time (starting 6/30) for them as well…was reported by Quicken as an issue yesterday, 7/17. And my renewal notice came in email last week. I think not. Tired of playing the game. A fantastic tool…but when I have have of my accounts not working as paid for/advertised, I will go back to the old ways.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello All,

    Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

    Before I can further assist you, I require some more information. Are you receiving any error codes or messages? What is your connection method with Navy Federal Credit Union? You can see the connection method by navigating to Settings > Downloads > Connection Type. How long has this issue been occurring?

    I look forward to your responses.

    -Quicken Jasmine

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  • rlmoffatt
    rlmoffatt Quicken Windows Subscription Member, Windows Beta Beta

    My connection is express web connection.

    July 3rd was my last download.

    The only message I received was noted in my original message

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @rlmoffatt,

    Thank you for providing more information.

    Due to the nature of the error message that you are receiving, we recommend reaching out to Quicken Support directly for further assistance as an escalation may be in order.

    The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    We do apologize that we could not be of more assistance.

    -Quicken Jasmine

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