Tangerine Bank Issue - Not able to import historical data: Is there any workaround?

Question

The connection I have with tangerine only loads the past 90 days of data

Then when I tried to import a QFX file I got from Tangerine Bank, it tells me "Quicken is unable to update this account because Web Connect support for your financial institution has been either temporarily, or permanently discontinued [CC-885]."

But I still need to import all the historic transactions, and I don't want to do that one by one...!

Is there I can do as a workaround? Can I download the data in CSV format and then format it to Quicken specifications and do a bulk upload? Any help would be really appreciated!

yScrappy · Answer

Just an appendum to this … I took a quick look at QB, since someone in a thread commented that the direct connect is via Intuit … the import issue appears to be either @ intuit or tangerine itself.

When I linked and imported transaction via QB, it asked me to what date I wanted to import, and I choose Jan 1st, 2023 … and it sitll only did the last 50 transactions, so the 'brokeness' isn't Quicken related …. the lack of ability to pull in historical data via QFX file(s) though, that is. still quicken related … be nice if I we could link for download, but still  bring in historical data …

yScrappy · Answer

Hi Jasmine,

I'm getting the same thing … I added my accounts via 'Add Account', but the import seems to only go back sporatically for each account, and a max of 50 records ( not date limited as I'd expect ) for each one.

I have 6 accounts, one imported 50 records, back to Feb 21st … the other imported 50 records, back to May 24th, etc … so that in itself is weird.   I would have expected it to do at least "last 90 days".

I figured, like the original poster, that I'd just go into Tangerine and download the missing records in QFX format, but I get the same error that he gets above about Web Connect.

I've also gone into Account Settings ( for one of the accounts ), and 'download all transactions' is checked, vs from a certain date, but not sure how useful that is after the initial import … all I want is to get all transactions since Jan 1st of this year, just to have a complete year … I don't need to go back until the account was opened.   Even getting a consistent 'starting date' for all accounts would be cool.

The big question is why is it limited to 50 items per account?   That in itself seems odd … but secondary to that, how do we go about filling in the blanks in an efficient way when there is a lot more data to be imported?   I haven't tried the other suggestion about editing QFX file yet …

Quicken Jasmine · Answer

Hello @JDAnalytics,

Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

Before I can further assist you, I require some more information. What steps are you taking when attempting to import the QFX into your Quicken application? When did you first notice this issue?

I look forward to your response.