Nationstar Mortgage account - cannot get online? No Online Services tab?


I have been using this account for some time (a little over a year). After I unfortunately decided to restore a backup, things started to go awry with most accounts, e.g. Wells/Amex. I Managed to get those back online by reactivating (the Fix It button was useless, it kept saying it was fixed and the next time I opened Quicken the issue was back).

I got a message the password was wrong, I verified it was not. So I deactivated. Now I want to reactivate but there's no Online Services tab.

What's the resolution here? How can I reconnect this account?


  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @keith7465,

    Thank you for reaching out to the Community and telling us about your issue, though we apologize that you are experiencing this.

    If you haven't already, could you please try reactivating through Add Account (instead of Online Services > Set Up Now)?

    To reactivate through Add Account, navigate to Tools > Add Account..., search for your Financial Institution name, and follow the prompts to connect. Once your account(s) have been found, be sure to link them to the existing account(s) you have already set up in Quicken.

    Hope this helps!

    -Quicken Anja
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  • keith7465
    keith7465 Member

    Thanks Anja.

    Now I have the Online Tab again.

    However, there is no transaction register?

  • UKR
    UKR SuperUser ✭✭✭✭✭

    Just my 2cents' worth …
    I would not bother attempting to activate any loan or mortgage accounts for downloading. I would just simply set them up as "offline" (manual) loan accounts with a Scheduled Reminder to record the monthly payment from your checking account.
    (Not discussing LOC or HELOC accounts here. They should be set up as offline credit card accounts)

    At least in Quicken for Windows, an online-connected loan or mortgage account does NOT have a transaction register. All data shown in the account come from whatever information the bank downloads to you ... if this process works at all.

    As a result of being connected, the scheduled payment transaction reminder cannot transfer the amount of principal paid into the (non existent) account register and must use a category, usually something like Loan:Principal, instead. The category name seems to vary with the Loan Type you selected when creating the loan account in Quicken.

    Effective with Quicken Windows 2018 and newer
    you should be able to deactivate an online-connected loan account and regain full control over your transaction register. And you should also review the Scheduled Reminder (or Memorized Payee List entry) associated with the monthly loan payments to ensure they now transfer Principal to the loan account register and not to a Category.

    If you're a Q Mac user, you should be able to do something similar about setting up and maintaining an offline mortgage account together with a correctly calculated Scheduled Transaction Reminder for the monthly payments from your checking account.

  • keith7465
    keith7465 Member

    Thanks for the input.

    The weird thing is that it was all working. I might just delete this account and maybe start over.

This discussion has been closed.