Changed bank password now Quicken won't connect

lmacmil

I changed the password on my checking account at 1st Source Bank yesterday. I have logged in a couple times with the new password via the website. I updated the password in my Quicken password vault but get an error message. The Quicken message is "an error has occurred." I have tried entering the password manually and get the same error. I have tried too many times and now the account is locked. Now I have to call the bank and get them to unlock my account. I usually change my password once a year and have never had this issue in the past. How do I avoid this in the future?

Quicken Anja

Hello @lmacmil,

Thank you for reaching out to the Community and telling us about your issue, though we apologize that you are experiencing this.

Instead of updating your password through the password vault, could you please try deactivating the account(s) associated with this financial institution and then reactivating through Add Account (not through Set Up Now), please?

Please, follow the steps found in this support article to deactivate. Once deactivated, to reactivate through Add Account, navigate to Tools > Add Account..., search for your Financial Institution name and follow the prompts to connect. Once your account(s) have been found, be sure to link them to the existing account(s) you have already set up in Quicken.

Hope this helps!