Changed bank password now Quicken won't connect

lmacmil
lmacmil Quicken Windows Subscription Member ✭✭

I changed the password on my checking account at 1st Source Bank yesterday. I have logged in a couple times with the new password via the website. I updated the password in my Quicken password vault but get an error message. The Quicken message is "an error has occurred." I have tried entering the password manually and get the same error. I have tried too many times and now the account is locked. Now I have to call the bank and get them to unlock my account. I usually change my password once a year and have never had this issue in the past. How do I avoid this in the future?

Best Answer

  • Quicken Anja
    Quicken Anja Moderator mod
    Answer ✓

    Hello @lmacmil,

    Thank you for reaching out to the Community and telling us about your issue, though we apologize that you are experiencing this.

    Instead of updating your password through the password vault, could you please try deactivating the account(s) associated with this financial institution and then reactivating through Add Account (not through Set Up Now), please?

    Please, follow the steps found in this support article to deactivate. Once deactivated, to reactivate through Add Account, navigate to Tools > Add Account..., search for your Financial Institution name and follow the prompts to connect. Once your account(s) have been found, be sure to link them to the existing account(s) you have already set up in Quicken.

    Hope this helps!

    -Quicken Anja
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Answers

  • lmacmil
    lmacmil Quicken Windows Subscription Member ✭✭

    Update: Even though Quicken says my account is locked, I was able to login on the bank's website using the same ID and password that Quicken gives an error message with.

  • Quicken Anja
    Quicken Anja Moderator mod
    Answer ✓

    Hello @lmacmil,

    Thank you for reaching out to the Community and telling us about your issue, though we apologize that you are experiencing this.

    Instead of updating your password through the password vault, could you please try deactivating the account(s) associated with this financial institution and then reactivating through Add Account (not through Set Up Now), please?

    Please, follow the steps found in this support article to deactivate. Once deactivated, to reactivate through Add Account, navigate to Tools > Add Account..., search for your Financial Institution name and follow the prompts to connect. Once your account(s) have been found, be sure to link them to the existing account(s) you have already set up in Quicken.

    Hope this helps!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • lmacmil
    lmacmil Quicken Windows Subscription Member ✭✭

    That worked. Thank you!

  • Quicken Anja
    Quicken Anja Moderator mod

    You’re welcome and thanks for the update! Glad to hear that worked for you. 🙂

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

This discussion has been closed.