On 6/17/23 we reconciled our checking account,it balanced. We never go online while reconciling a account. The closing balance was $9616.19. On 7/16/23 we received a new statement from our bank. When we went to reconcile the checking account our prior balance ,according to Quicken, was $200. more,$9816.19. This prior balance field autofills. I changed it manually.That $200 shows up on the next window where you mark your cleared items. We spent alot of time trying to answer the $200 question, perhaps a prior item that had been marked as cleared got unmarked,$200 entry couldn't find anything.We are long time Quicken users(2009) prior to that we had used an Ag specific software program for our large dairy farm,I've never had to call Quicken support. I called Quicken support .Our contact person couldn't find an obvious reason for the discrepancy.He did, however notice when looking at our screen on the window where you mark cleared and uncleared items on the lower portion of the screen where it listed online bank balance. When we looked at our settings Quicken was set to go online,we turned this off (I never knowingly turned this on). He wished me well in finding the reason for this $200.We can't , we have gone back to an old back-up , installed that, and updated our transactions with the same results. I haven't called Quicken support again,posing a question here and hopefully might get some help.Thanks.
T
