The instruction box (checkmark) directing online payment of bills in Bill Reminder was left unchecked after recent updates. This occurred at least twice.
Thank you for reaching out to the Community and telling us about this issue. I'm sorry to hear you're running into this problem. To further assist, we need more information. This sounds like you're trying to use Direct Connect bill pay. Which financial institution is this with? Were the boxes supposed to be checked and are sometimes coming unchecked on their own? Is there any pattern to when they are coming unchecked (for instance only after a program update)? How long has this been going on for? Do you recall which Quicken version you were using when the issue started?