Empower/Prudential OL-293-A Error - Started 7/16/23

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photojag
photojag Member ✭✭
edited August 2023 in Download, Add/Update Accounts (Windows)

Hi, I am unable to update my Empower/Prudential Accounts and receive an OL-293-A error. Anyone else? Any procedures to resolve this?

Thanks

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  • Quicken Kristina
    Quicken Kristina Moderator mod
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    Hello @photojag,

    Thank you for reaching out to the Community and telling us about this issue.  I'm sorry to hear you're running into this problem. If you haven't already done so, I would recommend following the troubleshooting in this article for error code OL-293.

    There is a known connection issue with Empower/Prudential, where people were getting an OL-301 error. Some of them are now reporting that they're getting an OL-293 error. You can view that discussion here.

    Thank you.

    Quicken Kristina

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