Bank of America can't connect - "We couldn't get information about Bank of America..."

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Misthios
Misthios Member ✭✭
edited August 2023 in Download, Add/Update Accounts (Windows)

Recently my Bank of America transaction downloads stopped working. I removed online services and now can't add back BofA. When I try to set up online services (Activate One Step Update), I receive a message:

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Any ideas?

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  • Misthios
    Misthios Member ✭✭
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    I fixed this. It ended up that my Netgear router was blocking this somehow. I went to my router settings and it automatically made some changes that solved the problem.

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @Misthios,

    Thank you for reaching back out to share the troubleshooting steps that you took.

    We are happy to hear that you were able to reach a resolution!

    Please do not hesitate to reach out with any further questions or concerns.

    -Quicken Jasmine

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