The same HELOC issue saying "The loan is paid off" is happening with PNC loans. Please fix ASAP!

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TeeDub25
TeeDub25 Member ✭
edited August 2023 in Errors and Troubleshooting (Windows)

On-going issue. Super frustrating. Please fix. PNC HELOC issue says the loan is paid off and there is no way to access the register. Tried suggestions below, and they don't work for me.

https://community.quicken.com/discussion/comment/20369108#Comment_20369108

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  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @TeeDub25,

    Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

    Before I can further assist you, I require some more information. What is your connection method with PNC? You can see the connection method by navigating to Tools > Account List. When did you first notice this issue? After a recent update? If so, which update? Do you receive any error codes or messages?

    I look forward to your response.

    -Quicken Jasmine

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