Errors in Bank Transaction registers

Isabella Scott

Hi,

I thought I posted this discussion last night but I don't see it in My Discussions, so entering again. I have Premier and Windows 10

I converted from a very old version of Quicken last July and was very thankful it worked with your support help. I think there may be errors, because my one bank account did some entries that either were not there before or added and I can't find them.

I do not download anything automatically, I do all entries manually. I have a lot of catching up to do for not being able to use the older version easily and just lack of time. I have done some balance adjustment entries to be able to start entering data at a certain point but after working on this yesterday, I am wondering if some entries don't show correctly?

I had 2 errors, I can't even remembers right now what the first one was specifically, it was so frustrating, but I know the account balance in the left margin showed the same balance as my bank account. I was catching up a couple months of entries.

I see there are different views with All transactions or just tax related. I finally got it corrected and then I added 2 more entries and the balance changed completely to be 1800 short. I reviewed the transaction list probably 10 times and couldn't find an 1806 error. This was affecting the balance from the very beginning.

I also noticed that there were 2 new deposit entries at the one balance adjustment in 2015 that were not there before.

This is my main bank account. I am just wondering if I should start a new account from this date forward and not correct my prior entries but start new accounts for those years too - that there were errors in the conversion prior to my entries starting last July and some of these errors will continue to pop up. This is going to be a major job for me to re-enter data, but after seeing these last 2 entries, i'm wondering if this is what I have to do.

I guess I should also be exiting and backing up more often as I do longer work - is there a way to just save as I'm working, I don't think I recall that? And I guess I can't reload just a certain account, I have to start over after i do a backup and reload it?

I hope this posts this time, chat is not open so I can't ask there.

Thanks

Isabella

Quicken Kristina

Hello @Isabella Scott,

Thank you for reaching out to the Community and telling us about this issue.  I'm sorry to hear you're running into this problem. Quicken automatically saves changes you make to your file, which is why it doesn't provide a save option. If you are having trouble with opening your Quicken and finding that work you did has gone missing, you may want to verify that you're not accidentally opening an older version of your Quicken file (Quicken will normally open the file you were last working with, unless you double click directly on a Quicken file to open it, then it will open the file you double clicked on). It is good practice to make frequent backups, and especially to make a backup after doing a lot of work in your file. That way, if something unexpected does happen, you can restore from that backup.

There aren't many things that can cause transactions to appear/disappear/change in a file that is updated manually. If some of the transactions you're dealing with are transfers, since they document a transaction between 2 accounts in Quicken, then changing or removing those will have an impact on 2 accounts. Otherwise, since you mentioned this was an old file that was recently converted to work in the current version of Quicken, it is possible some information didn't convert properly and is causing issues.

If transfers don't explain the behavior you're seeing, I suggest that you try validating and/or super validating your data file.  Please save a backup file prior to performing these steps.

Validate: 

1. File
2. Validate and Repair File...
3. Validate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.

If the issue persists, proceed to Super Validate. If the issue is resolved after performing validation, then please disregard the instructions to Super Validate.

Super Validate:

1. File
2. Hold CTRL + Shift and click Validate and Repair File...
3. Super Validate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.   

Thank you.