Addition Financial - trouble downloading transactions (edit)

Options
zstaylor2
zstaylor2 Member ✭✭

I had it working for 1 download, then all of a sudden it didnt download any new transactions. I deactivated the transaction download and attempted to reactivate it, now it doesnt even find my accounts. Any suggestions? The frustration with Addition has been going on for months.

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    Options

    Hello @zstaylor2,

    Thank you for reaching out to the Community and telling us about your issue, though we apologize that you are experiencing this.

    Could you please elaborate and provide further details on what exactly happens when you attempt to reactivate the accounts? Do you receive any specific error code(s) and/or message(s) that you can provide us with here, please?

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    Options

    here is the entry -
    Are you now using Quicken One Step Update -
    or manually downloading from the Addition Financial online website ?

    02155 02155 02155 Addition Financial
    https://www.additionfi.com/ 407-896-9411
    https://online.additionfi.com/onlinebanking/SignIn.aspx ACTIVE
    BANKING,CREDIT&WEB-CONNECT
    BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT

    QWin - R54.16 - Win10

  • zstaylor2
    zstaylor2 Member ✭✭
    Options

    I was finally able to activate the one step download. It took many tries over several days.

This discussion has been closed.