Add UBS account failing CC-501

DAShuster
DAShuster Quicken Windows Subscription Member
edited September 2023 in Download, Add/Update Accounts (Windows)
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This has been happending for many days. Web access works fine. I confirmed that UBS has been setup to work with Quicken

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Answers

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @DAShuster,

    Thank you for reaching out to the Community and telling us about this issue.  I'm sorry to hear you're running into this problem. Per the support article for error CC-501, if this has been going on for longer than 24 hours, I recommend that you reach out to Quicken Support directly for assistance, as they have access to tools that we do not and they can escalate the situation as needed.  The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    I apologize that I could not be of more assistance!

    Quicken Kristina

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