CC-501 with Citi credit card download

cealcraig
cealcraig Quicken Windows Subscription Member
edited September 2023 in Errors and Troubleshooting (Windows)

Have not been able to download Citi transactions for six months. Family health issues have kept from working on this. just realized it had been that long. I keep trying to set up online AGAIN (it worked for YEARS) , and keep getting CC-501.

I see this is a recurrent issue — why not resolved???

Ceal

Comments

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @cealcraig,

    Thank you for reaching out to the Quicken Community.

    Due to the nature of this error message and the length of time you have been experiencing it, we recommend contacting Quicken Support directly for further assistance as an escalation may be in order.

    The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    I apologize that we could not be of more assistance.

    -Quicken Jasmine

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