The budget feature is not working.

Question

I have the Windows version R51.12 build 27.1.51.12 of Quicken. The budget feature is buggy.  I created a budget for 2023.  Now, when I open the planning window, the budget does not have the same numbers I that I entered to create the budget.  It has come up with numbers all on it's own making the whole budget program useless.  After I correct the budget and close the program, the errors reappear when I reopen the program. This has been going on for several weeks.  The program  was poorly designed to begin with.  I have been a customer for decades and this is the worst defect I have seen.  Users are entitled to a refund on this software for 2023.  I will not be renewing my subscription if this isn't fixed asap.

JLF Blessed · Answer

Kristina -

Are these known issues listed somewhere?  I looked through all the posts in the "Alerts, Online Banking and Product Issues" section, but could not find this.  Also, will this specific fix be listed somewhere that I can monitor so I'll know when I can use the mobile app again?

Quicken Kristina · Answer

Hello All,

Thank you for taking the time to report this issue to the Community, although we apologize for any frustration or inconvenience experienced.

This issue is a bug that has been reported to our Development and Product teams for further investigation and resolution. Though we do not currently have an ETA, once a solution is created it will be made available as part of a future release.

Thank you!

(CTP-6291)

JLF Blessed · Answer

Are you using the sync feature for the mobile app?  I have been having problems with the budget also messing up and finally after looking at past issues it seems there is an issue with the sync.  I have turned sync off, which is a bummer since now we can't use the mobile app.