AllyBank CC-800 error

System
System Member admin
edited September 2023 in Errors and Troubleshooting (Windows)

This discussion was created from comments split from:

Cannot download with Ally Bank

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  • ggranger3
    ggranger3 Quicken Windows Subscription Member ✭✭

    I also have been having connectivity issues for several weeks now, and only with Ally Bank, who says the problem is with Quicken. I get the following message from Quicken:

    image.png

    I go through the "Fix It" process, which temporarily restores the connection, but only until I close out of Quicken. Then the same issue and error message comes back the next time I open Quicken and do one step update.

    Any suggestions?

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @ggranger3,

    Thank you for reaching out to the Community and telling us about this issue.  I'm sorry to hear you're running into this problem. If you haven't done so already, I would recommend following the troubleshooting steps in this article on error CC-800.

    Thank you.

    Quicken Kristina

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  • whodiini
    whodiini Quicken Windows 2017 Member ✭✭✭✭
    edited August 2023

    Have this issue with Ally several times recently. This works: 1) Go to each ally account and deactivate each one separately 2) Optional: Do a OSU to verify that the error goes away because it no longer checks your ally accounts 3) go to one ally account and enable online access. Quicken will ask you to put account and password info, then you will get a request for a verification code, then once you verify, you will see a window that links your ally accounts to your quicken account. Make sure each one is linked correctly, then hit OK and you are done. The errors will go away. [Removed - Disruptive]

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